SHIPPING POLICY
Delivery Time= Processing Time + Shipping Time
Shipping Methods:
We provide Standard Shipping and Express Shipping to most countries.If you cannot select your country on the checkout page, it means that your country is not within our logistics delivery scope.
Free Shipping:
We provide free delivery services for most countries, as long as the final payment amount reaches US $79 (Note: Free shipping is calculated on the subtotal after the discount is applied). The specific changes are subject to the final price displayed on the checkout page.
And if your order is over $199, you can enjoy express shipping. Of course, if your order is below $199 and you want express shipping, just pay for it then enjoy it.
Delivery Times:
The total time you received your order, including order processing time and shipping time.
Usually each order will be processed within 3-5 business days.
The delivery time depends on the delivery address and the shipping method you select when you place the order. The time between when your order has been shipped and delivered to you, it takes 15-20 business days at most times.
If you have ordered multiple products in one order, you may receive a few separate shipments, the delivery time may also differ.
In addition, the processing time of the order is also affected by the product inventory.
In stock: all orders will be packaged and shipped within 3-4 business days, and then the package will be arrived in about 15-20 business days.
Out of stock: the replenishment will be completed in about 20 days（We usually display the return time of products above the "Add to cart" button） and the delivery will be arranged for you as soon as possible. When the products are shipped, the package will be arrived in about 15-20 business days.
Pre-order: When you choose a product color or size, the word Pre-order appears, which means that the product you purchased is on pre-sale, usually， the estimated time of arrival is indicated in the product description. And the delivery time of the package will also be relatively extended.
Note:
- After the products are shipped, we will send you an email related to the delivery, and attach the logistics tracking information of this order in the email. You can check where your order has arrived according to this information.
- Please be sure to check your email information to prevent it from being thrown into the garbage bin.
- Shipping time refers to the estimated delivery time after the order is shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
- The ongoing COVID-19 pandemic may cause worldwide delays in order processing and shipping, so if your order took longer time than usual in processing and shipping, please contact us first and our professional customer service will help you solve the problem.
Shipping Cost:
The price is calculated based on the total weight of the items in your order.
The exact amount is subject to the final price displayed on the checkout page.
How to view my order logistics status?
1. By self-service query
a. You can click here to check your Order Status at any time,
#Email: the email address you filled in when you created the order
#Order number:after successful payment, you will receive an order confirmation email where you can catch your current order number.
#Tracking Number:after shipment, you will receive a shipping confirm email where you can catch your order tracking number.
b. You can track the order on your account or search the delivery information in www.17track.com with your tracking number.
2. By our email
After successfully paying and placing the order, you will receive a confirmation email, which will contain all the products you purchased this time; After the order is shipped, you will receive another email, which will contain the logistics tracking information of your package.
Some orders may not be able to successfully display the order logistics information due to a short time. Please do not worry. This does not mean that your package has not been shipped. Please wait patiently for a period of time and you will get the logistics information according to the logistics tracking information.
3. By our customer service team
If the above inquiry methods cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.
Contact information: service@kicevhi.com
Need More Help:
If you have any questions, please contact us. Email to: service@kicevhi.com
- Choosing a selection results in a full page refresh.
